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Jared and Leanne are both from New Jersey; they are not strangers to extreme weather. Jared, who is in his early thirties, survived Hurricane Sandy in 2012, and he knew how apocalyptic life could get in the aftermath of a devastating storm. The couple even had a generator at the ready when their Northwest Austin apartment complex, Colonial Village at Quarry Oaks, lost power early Monday morning, and extra water when that stopped flowing later that day.

And on Tuesday afternoon, when alarms started going off in their building, the couple sprang into action, fearing there was a gas leak or a similar danger. Leanne, a voice-over artist in her late twenties, called their management company, which said there wasn’t much they could do quickly. Another resident called the fire department, and was told they couldn’t send trucks right away.

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