What the Butler Saw at the Plaza

Drawing rose-scented baths, delivering condoms without interruption, searching for chocolate covered blueberries and calming down a guest thrown into hysterics because her daughter had to blow her nose into toilet paper– where's the Kleenex! – such is the life of the 11 butlers who work at the Plaza Hotel.

Reporter Brandon Presser didn't undercover anything really juicy during his two-day stint at Manhattan's swanky hotel. But his story has some entertaining nuggets:

As at any hotel, requests for drugs and prostitutes do happen—but not frequently. Bal has been asked for drugs only two or three times in his 10 years at the Plaza, and he is careful to stick within the boundaries of the law. Condom needs are another story: Mouhsine, one of the other butlers, always carries a pack with him, especially in the evenings. On being called to fulfill one such late-night request, no one answered the door after several knocks; he gently entered the room to find the two guests in the “go” position, waiting to be walked-in on.

Far more interesting than sex and drugs are the more outlandish client requests. Recently, Emma fielded a service call from a woman searching for some missing chocolate-covered blueberries, which had fallen off a window ledge. Emma offered to obtain replacements from the same brand and store, but the guest was adamant about retrieving her exact snack. Emma and the security team trawled the hotel's interior courtyard for hours, blueberry-hunting, to no avail. During my brief tenure, the weirdest request was for two liters of intravenous saline solution—meant for a doctor's ailing wife, who was presumably on the wrong side of a stunning hangover.

Some requests are even more bizarre. One butler told the story of how he was asked to replace all the furniture in a suite because the guest didn't like the color blue. Another was sent off to scout the city's reliquaries for a justice of the peace trophy—a prize for a newly minted lawyer. Another arranged for a live tarantula flown in from Africa to be served as a meal. Of course, butlers always deliver with a straight face.